Is a security deposit required?

FREQUENTLY ASKED QUESTIONS (FAQs)

• When will I receive my check-in instructions?

  We send full check-in details via email:
  • 24 hours before standard arrivals
  • 5 hours before same-day bookings

  You’ll receive property address, access codes, WiFi login, parking details, and emergency contact info.

• Can you house multiple team members together?

  Absolutely. Several of our properties are specifically set up to host contractor groups and work teams comfortably:

  • Up to 12 single beds in one property
  • Multiple bathrooms to reduce morning queues
  • Spacious kitchens and living areas for team meals and downtime
  • Flexible room layouts to suit different shift patterns
  • Convenient locations near major project sites
  • Free parking suitable for vans and work vehicles

  Just let us know your team size, budget, and project location—we’ll recommend the most practical and cost-effective options from our portfolio.

• Do you manage the properties locally?

  Yes—we are a local Sheffield-based team. This means:
  • Faster response times
  • Knowledge of the area
  • In-person assistance when needed

  We’re nearby if you need anything—and we know Sheffield inside out.

• Are pets allowed?

  Our standard policy is no pets, to ensure allergy-friendly properties. However, exceptions can be considered at select locations with prior approval, a security deposit, and an additional cleaning fee. Please contact us before booking.

• Are utilities included?

  Yes. Your booking covers all essential services:
  • Electricity
  • Heating
  • Water
  • WiFi
  • TV licence

  There are no hidden fees—just one clear price.

• What if I need help during my stay?

  Support is always nearby. If something comes up:
  • Call: 0114 400 0252
  • WhatsApp: 07709 008486
  • Email: welcome@comfystaysforyou.com

  Our Sheffield-based team will resolve any issue quickly and professionally. We know how important comfort is during a busy work week.

• Can you accommodate special requests?

  We welcome them! Early check-ins, late check-outs, extra equipment, or shift-based sleeping needs—just let us know in advance. While not everything is guaranteed, we’ll always try to help. We also keep notes on preferences for returning business clients.

• Do you offer corporate or bulk rates?

  While we don’t use a fixed corporate rate card, we do apply significant long-stay discounts automatically:
  • Weekly (7+ nights) = Discounted
  • Monthly (28+ nights) = Substantial savings

  Our direct rates are always more competitive than third-party platforms.

• Do you offer accommodation for long stays?

  Yes, long-term stays are our speciality. We welcome guests needing accommodation for:
  • Long-term contracts
  • Corporate relocation
  • Healthcare assignments
  • Family transitions

  Discounts apply automatically for bookings of 7+ and 28+ nights. For companies with regular housing needs, we offer tailored solutions.

• Are your properties business-friendly?

  Yes—our accommodations are built with professionals in mind.
  You’ll benefit from:
  • Reliable WiFi and dedicated workspaces
  • Locations near business districts and project sites
  • Parking for work vehicles
  • Fully equipped kitchens
  • Flexible terms for changing schedules

  For teams, we can group nearby properties and offer consolidated billing.

• Can I extend my stay?

  Absolutely. If your plans change, let us know as early as possible and we’ll do our best to extend your current stay—or offer a suitable alternative if your property is already booked. We’re flexible and understand the nature of project work.

• Are cleaning services available during my stay?

  Yes. Every booking includes a professional check-out clean at no extra cost. If you’d like a mid-stay clean (which includes fresh linen and towels), this can be arranged for an additional fee. Pricing varies by property and is listed in each description.

• How can I contact Comfy Stays For You?

  We’re always here to help:
  • Call: +44 114 400 0252
  • WhatsApp: +44 7709 008486
  • Email: welcome@comfystaysforyou.com
  • Use the contact form on our website

• What’s your cancellation policy?

  • Cancel free of charge up to 14 days before arrival
  • Cancellations within 14 days are non-refundable
  • If you check out early, we’ll reopen those dates
  • If we rebook them, we’ll refund you for the rebooked nights

• How does check-in and check-out work?

  Our flexible check-in system is designed for busy professionals:
  • Check-in from 3 PM | Check-out by 10 AM
  • Self check-in is available at all properties
  • Meet-and-greet can be arranged if preferred

  Once your booking and deposit are confirmed, we’ll send a secure check-in form. After you complete it and upload ID, we’ll email you detailed access instructions.

  Need an earlier check-in or late check-out? Just ask—we’re happy to accommodate where possible.

• What types of accommodation do you provide?

  All our accommodations are fully equipped for long-term stays and include:
  • High-speed WiFi
  • Modern kitchen with cookware and appliances
  • Washing machine and laundry facilities
  • Fresh linens and towels
  • Smart TV for entertainment
  • Free parking (on-site or with permit)
  • Iron, hairdryer, and cleaning supplies
  • 24/7 local support during your stay

• What payment options do you offer?

  All payments are securely processed via Stripe, which accepts all major credit and debit cards (Visa, MasterCard, Amex, Discover, etc.). Our booking process is simple:

  1. Click “Book Now” on your chosen property
  2. Enter your guest details and preferred dates
  3. Pay via our secure payment portal
  4. Receive a confirmation email
  5. Complete our online check-in form, upload your ID, and review our terms

  A £200 refundable security deposit is required before arrival. For extended bookings, we’re happy to discuss flexible payment plans.

• How can I book a stay?

  Booking is quick and easy. You can reserve directly via our website—just select your preferred property, enter your dates and number of guests, and confirm availability.

  Need assistance or have special requirements (e.g. team stays, long-term bookings)? Feel free to contact us directly:
  • Call: 0114 400 0252
  • Email: welcome@comfystaysforyou.com
  • Or use the contact form on our website

  We’re happy to recommend the most suitable property for your needs.